Privacy Policy

Our commitment to your privacy is as important as our dedication to providing an exceptional ranch experience. This page outlines how we collect, use, and protect your personal information when you visit our website or make a booking at Rock Rose Ranch. We value transparency and have designed our privacy practices to ensure your data is handled with care while fulfilling our legal obligations and providing the services you.

Privacy Policy

Who We Are

Our website address is: https://rock-rose-ranch.com.

For any privacy-related inquiries, you can contact us at hello@rosk-rose-ranch.com

Comments

When visitors leave comments on the site, we collect the data entered in the comments form, along with the visitor’s IP address and browser user agent string. This helps in spam detection.

An anonymized hash (created from your email address) may be shared with the Gravatar service to check if you are using it. The Gravatar service privacy policy is available at: https://automattic.com/privacy.

Once your comment is approved, your profile picture (if available) is visible to the public alongside your comment.

Media

If you upload images to our website, please avoid including embedded location data (EXIF GPS). Visitors can download and extract location data from images posted on the site.

Cookies

Comment Cookies

If you leave a comment, you may opt-in to saving your name, email address, and website in cookies. These are for convenience so that you do not need to re-enter your details when posting another comment. These cookies last for one year.

Login Cookies

  • When you visit our login page, a temporary cookie is set to check if your browser accepts cookies. This cookie contains no personal data and is discarded when you close your browser.
  • When you log in, several cookies are set to store your login information and display preferences.
    • Login cookies last for two days.
    • Screen preference cookies last for one year.
    • If you select "Remember Me", your login will persist for two weeks.
    • Logging out will remove these cookies.

Editing & Publishing Cookies

If you edit or publish an article, a cookie is stored in your browser. This cookie includes no personal data and indicates the post ID of the article you just edited. It expires after one day.

Embedded Content from Other Websites

Articles on this site may include embedded content (e.g., videos, images, or articles). Embedded content from other websites behaves the same way as if you visited those sites directly.

These third-party websites may:

  • Collect data about you
  • Use cookies
  • Embed additional third-party tracking
  • Monitor your interactions with the embedded content, including tracking if you are logged into their website.

Analytics and Tracking Tools

We use Google Analytics to help us understand how visitors interact with our website. This service may collect information about your device, browsing actions, and patterns. The information generated about your use of our website is transmitted to and stored by Google on servers in the United States.

Google Analytics uses cookies to collect information and report website usage statistics without personally identifying individual visitors. We process this data based on our legitimate interest in improving our website and your user experience.

You can opt out of Google Analytics by installing the Google Analytics Opt-out Browser Add-on, available at: https://tools.google.com/dlpage/gaoptout.

We encourage you to review the privacy policies of any external sites linked through our content.

Who We Share Your Data With

If you request a password reset, your IP address will be included in the reset email.

We do not sell, rent, or trade your personal data. However, we may share necessary data with service providers, such as:

  • Spam detection services (to protect our website from malicious activity)
  • Payment processors (if applicable)
  • Hosting and security services (for operational purposes)

How Long We Retain Your Data

  • Comments and their metadata are stored indefinitely. This allows us to automatically recognize and approve follow-up comments instead of holding them in a moderation queue.
  • Personal information provided in a registered user's profile is stored. Users can see, edit, or delete their data at any time (except for their username). Website administrators can also view and edit this information.

Booking System Data

When you make a reservation through our booking system, we collect the necessary information to process your booking, including:

  • Full name
  • Contact information (email address, phone number)
  • Payment details
  • Stay preferences and requirements
  • Special requests or accessibility needs

This information is used to:

  • Process and confirm your reservation
  • Communicate with you about your booking
  • Provide the services you've requested
  • Comply with legal obligations related to accommodation providers

We retain booking information for the duration of your stay plus 7 years to comply with tax and accounting requirements. Payment information is processed securely through our payment processor and is not stored on our servers.

Your Rights Over Your Data

If you have an account on this site or have left comments, you can request:

  • A copy of the personal data we hold about you
  • Erasure of your personal data, excluding any data we are required to retain for administrative, legal, or security reasons

To make a request, contact us at hello@rock-rose-ranch.com

Where Your Data is Sent

Visitor comments may be checked through an automated spam detection service.

If applicable, data may also be processed by third-party services such as:

  • Payment processors
  • Analytics providers
  • Cloud hosting services

We take necessary measures to ensure any third-party services we use comply with applicable data protection laws.

Marketing Communications

If you provide your email address when making a booking or signing up for our newsletter, we may send you:

  • Information about your reservation
  • Updates about Rock Rose Ranch
  • Special offers and promotions
  • Newsletters featuring our activities and events

You can opt out of marketing communications at any time by:

  • Clicking the "Unsubscribe" link in any of our emails
  • Contacting us directly at hello@rock-rose-ranch.com
  • Updating your communication preferences in your account settings (if applicable)

We will process your opt-out request promptly, though you may continue to receive communications that are already in process at the time of your request.

Updates to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. Any updates will be posted on this page with a revised effective date.

Last updated: 19/03/2025